The COVID-19 pandemic has had a huge impact on logistics both domestically and internationally. We are now bracing for unprecedented delays in both shipments and deliveries.

In an effort to keep our community updated, we have included in this communication, some of the issues that have come to our attention. Due to the extent of this problem, we expect ongoing disruption to your deliveries and anticipate delays will not be resolved in the short term.

For this reason, we are currently investigating how to better supply you with updates and access to the information you’ll need to keep yourself and your communities informed over the coming months. These logistical issues are beyond our control and are set to affect not only our business but businesses around the globe.

Your continued patience and understanding is appreciated as we work towards developing a more accessible format to keep you updated on both internal and external logistics issues.

If you’d like to read about the multitude of international and domestic freight issues currently affecting our parcel deliveries, please see attached.

Please reach out to Member Services if you have questions regarding the shipping status of an order.